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FAQs
🔹 Brand & Identity
Q1. What is Venzina.in and what does it offer?
Venzina.in is an Indian high-tech functional clothing brand that brings together health protection and contemporary style. Operating under PATPAT TRADING PRIVATE LIMITED, Venzina specializes in sun protection clothing and accessories — including UPF 50+ jackets, cooling tops, windbreakers, rain jackets, arm sleeves, face masks, sun hats, and jogger pants — all made for India's diverse and extreme climates. The brand is rooted in a philosophy inspired by the Bodhi tree, committed to weaving wisdom, protection, and sustainability into every product.
Q2. Who is Venzina.in designed for?
Venzina.in is designed for every modern Indian who faces the outdoors daily. Its products are ideal for:
- 🏙️ Working professionals commuting in Delhi's scorching summers
- 🌧️ Residents in Mumbai dealing with monsoon rains
- 🌤️ Outdoor enthusiasts in Bangalore's unpredictable weather
- 🧖 Health-conscious individuals seeking skin protection from UV rays
- 🚵 Travellers, athletes, and adventure lovers across India
Q3. What is Venzina.in's brand mission and story?
Venzina was born under the sun, shaped by the sun, and made for the sun. The brand's mission is to redefine how the world experiences the outdoors by creating clothing that delivers everyday technological protection — without compromising on style. Anchored by its origins under the Bodhi tree, Venzina is committed to sustainability, innovation, and making advanced sun protection accessible to every Indian.
Q4. What makes Venzina.in different from regular clothing brands?
Venzina.in is not just a clothing brand — it is a functional technology wear brand. Key differentiators include:
- ☀️ UPF 50+ & UPF 150+ certified fabrics — blocking up to 98% of harmful UV rays
- ❄️ Advanced cooling technology — wicks sweat and provides instant cooling
- 💨 Windproof and waterproof materials — for monsoon and outdoor protection
- 🪶 Lightweight and breathable fabrics — maximum comfort in peak summer heat
- 🌿 Sustainability focus — eco-conscious materials and responsible production
🔹 Products & Collections
Q5. What types of products does Venzina.in sell?
Venzina.in offers a comprehensive range of sun protection clothing and accessories for both men and women:
- 🧥 Sun Protection Jackets — AURA & LUMINA series (UPF 50+ to UPF 150+)
- 🌂 Waterproof Windbreakers & Rain Jackets — MODA series
- 👕 Cooling Jogger Pants — lightweight, quick-dry
- 🧤 Arm Sleeves — full UV protection for arms
- 😷 Face Masks & Neck Gaiters — anti-UV, breathable
- 🎩 Sun Hats — for men and women
- 🧣 Winter Gloves — for cold weather protection
Q6. What is the AURA series by Venzina.in?
The AURA series is Venzina's flagship sun protection jacket line, available for both men and women. It features:
- 🌟 UPF 150+ protection — the highest-grade UV blocking available
- ❄️ Hi-Tech Breathable Cooling Technology — keeps body temperature regulated
- 🪶 Ultra-lightweight design — easy to carry and wear all day
- 💰 Pricing: Men's AURA Jacket at ₹2,549 | Women's AURA Jacket at ₹2,449 (discounted from original MRP)
Q7. What is the LUMINA series by Venzina.in?
The LUMINA series is Venzina's affordable sun protection jacket line, designed for budget-conscious shoppers who don't want to compromise on protection:
- ☀️ UPF 50+ certified protection
- 🪶 Lightweight and breathable for daily wear
- 💰 Pricing: Women's LUMINA Jacket at ₹1,049 | Men's LUMINA Jacket at ₹1,299 (discounted from original MRP)
🔹 Shipping & Delivery
Q8. Does Venzina.in offer free shipping across India?
Yes! Venzina.in offers free standard shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, an additional 2% delivery service fee is charged at checkout. Orders are dispatched within 1–2 business days and typically delivered within 2 to 7 business days, depending on your location.
Q9. How long does delivery take from Venzina.in?
Venzina.in follows a two-step delivery process:
- ⚙️ Processing Time: 1–2 business days after order confirmation
- 🚚 Delivery Time: 2–7 business days from the nearest warehouse to your address
Orders placed on weekends or public holidays are processed on the next business day. During high-volume periods like festive sales, additional processing time may be required.
Q10. Where does Venzina.in ship from?
Venzina.in operates 4 strategically located warehouses across India to ensure faster deliveries:
- 🏙️ Delhi
- 🌆 Mumbai
- 🌇 Bangalore
- 🌃 Kolkata
Orders are automatically dispatched from the warehouse closest to your delivery address, minimising transit time and ensuring efficient pan-India coverage.
Q11. How can I track my Venzina.in order?
Once your order is dispatched, you will receive an order status email with tracking information. You can also track your order directly on the Venzina.in website using the "Track Order" feature. For further assistance, contact the support team:
- 📧 Email:
- 📞 Phone: +91-9218021486
🔹 Returns, Exchanges & Refunds
Q12. What is Venzina.in's return and exchange policy?
Venzina.in offers a 7-day return and exchange policy from the date of delivery. To be eligible:
- Items must be unused and unworn
- Original tags and packaging must be intact
- A valid proof of purchase (invoice or receipt) is required
- A reverse logistics charge of ₹100 will be deducted from the refund amount
⚠️ Non-returnable items include: Caps, hats, masks, boxers, shorts, crop tops, tank tops, and baby tees (due to hygiene policies).
Q13. How do I initiate a return or exchange with Venzina.in?
To initiate a return or exchange, contact the Venzina.in customer support team within 7 days of delivery:
- 📧 Email:
- 📞 Phone: +91-9218021486
- 💬 Live Chat: Available via the chat icon on the Venzina.in website during business hours
The support team will verify your request and guide you through the complete return process including the return address.
Q14. How long does it take to receive a refund from Venzina.in?
Once Venzina.in receives and inspects your returned item, the refund is processed as follows:
- ✅ Processing Time: Quality check completed within 3–5 business days
- 💳 Refund Credited: Within 7–10 business days to your original payment method (bank account or UPI)
- 📌 Note: A reverse shipping charge of ₹100 is deducted from the refund amount per return request
🔹 Support & Shopping Safety
Q15. Is it safe to shop on Venzina.in and how can I contact customer support?
Yes, Venzina.in is completely safe to shop on. All personal and payment information is stored with full confidentiality and security. The customer support team is available to assist you through multiple channels:
- 📧 Email: (reply within 24–48 hours)
- 📞 Phone: +91-9218021486
- 💬 Live Chat: Available on the Venzina.in website during business hours
- 🕘 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
- 🏢 Address: PATPAT TRADING PRIVATE LIMITED, KH No. 646, Block-A, Rangpuri Extn, New Delhi, India — 110037